AN ANALYSIS OF THE PERSONAL AND PROFESSIONAL EXPERIENCES OF THE EMPLOYEES OF A SOFTWARE DEVELOPMENT COMPANY REGARDING THE DIGITIZATION OF PUBLIC SERVICES
DOI:
https://doi.org/10.56177/11icmie2023.23Keywords:
digitalization, public services, digital public services, software developers’ perspective, personal and professional experiencesAbstract
This research explores the impact of digitization on employees in a software development company, focusing on their personal and professional experiences. The study aims to identify their perspectives on digitising public services and offers suggestions for improvement. Qualitative research, including a focus group, was used to gather insights. The results highlight the advantages and challenges of digitizing public services. Positive aspects include fast online payments and improved administrative efficiency. However, technical issues and communication problems pose challenges. To enhance digitization, the study recommends investing in infrastructure, cybersecurity, and digital education. Additionally, fostering partnerships and implementing agile approaches can drive continuous innovation and improvement. The findings contribute to understanding successful digital public service development and offer insights for future research on technology adoption within public institutions.
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