LEADERSHIP IN TIMES OF CRISIS - WHAT DOES IT MEAN TO BE AN EMPATHETIC LEADER IN THE CRUCIAL MOMENTS OF THE COMPANY? – A REVIEW
DOI:
https://doi.org/10.56177/11icmie2023.36Keywords:
leader, crisis, empathy, employees, companyAbstract
Empathy refers to the recognition and personal experience of emotions felt by individuals experiencing emotional pressure. This attribute proves useful for a business leader as it encourages employees to voice their concerns to an empathetic leader who is more receptive to their needs. What qualities should a leader/manager have in general? This paper analyzes the strategies that an empathetic leader should practice during economic or other crises and the characteristics necessary for developing empathy towards employees. A leader is required to possess the power to mitigate the negative effects of bankruptcy on their personnel and other stakeholders, utilizing empathy. Additionally, it is necessary for leaders to promote a culture of trust and respect within the organization they manage. It's important for leaders to make the same sacrifices, to live the same experiences as their team members, and to build trust, which is incredibly important for achieving team performance and loyalty.
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