LEADERSHIP IN TIMES OF CRISIS - WHAT DOES IT MEAN TO BE AN EMPATHETIC LEADER IN THE CRUCIAL MOMENTS OF THE COMPANY? – A REVIEW
DOI:
https://doi.org/10.56177/11icmie2023.36Keywords:
leader, crisis, empathy, employees, companyAbstract
Empathy refers to the recognition and personal experience of emotions felt by individuals experiencing emotional pressure. This attribute proves useful for a business leader as it encourages employees to voice their concerns to an empathetic leader who is more receptive to their needs. What qualities should a leader/manager have in general? This paper analyzes the strategies that an empathetic leader should practice during economic or other crises and the characteristics necessary for developing empathy towards employees. A leader is required to possess the power to mitigate the negative effects of bankruptcy on their personnel and other stakeholders, utilizing empathy. Additionally, it is necessary for leaders to promote a culture of trust and respect within the organization they manage. It's important for leaders to make the same sacrifices, to live the same experiences as their team members, and to build trust, which is incredibly important for achieving team performance and loyalty.
References
Public Ministry, "COMMUNICATION MANUAL IN CRISIS SITUATIONS," ***, Bucharest, 2021.
R. Cîrstea, "Leadership skills needed to manage crisis situations," Legal Land, July 29, 2021. [Online]. Available: https://www.legal-land.ro/competente-de-leadership-necesare-gestionarii-situatiilor-de-criza/#_ftn15. [Accessed 15 September 2023].
llan W. Bonner, Media Relations, Communication Series, Random House, New York, 2003, pp. 38-39 apud Beța M., "Management of organizational crises", Transilvane Journal of Administrative Sciences no. 16/2006, p.7
TV Bommel, "The Power of Empathy in Times of Crisis and Beyond," Catalyst, *** *** 2021. [Online]. Available: https://www.catalyst.org/reports/empathy-work-strategy-crisis/.[Accessed 15 September 2023].
Michael Page team, "Top qualities of successful and empathetic leaders," MichaelPage, 21 July 2020. [Online]. Available: https://www.michaelpage.com.au/advice/management-advice/leadership/top-qualities-successful-and-empathetic-leaders.[Accessed 15 September 2023].
All Things Talent Team, "Role of Organizational Empathy and Communication During Crisis," All Things Talent, 17 July 2020. [Online]. Available: https://allthingstalent.org/role-of-organisational-empathy-and-communication-during-crisis/2020/06/17/ [Accessed 15 September 2023].
K. Pope, "Why Empathy Is Vital For Effective Leadership, Especially In Times Of Crisis," Forbes, June 19, 2020. [Online]. Available: https://www.forbes.com/sites/forbeshumanresourcescouncil/2020/06/19/why-empathy-is-vital-for-effective-leadership-especially-in-times-of-crisis/?sh=54139831449f [Accessed 15 September 2023].
Australian Institute of Business, "4 Advantages of an empathetic leadership style," Australian Institute of Business, 29 November 2022. [Online]. Available: https://www.aib.edu.au/blog/leadership/4-advantages-of-an-empathetic-leadership-style/. [Accessed 15 September 2023].
REGINA MARIA, "Empathy in leadership. Why is empathy a must skill for a leader?," REGINA MARIA, May 18, 2022. [Online]. Available: https://www.reginamaria.ro/articole-medicale/empatia-leadership-de-ce-e-empatia-un-must-skill-pentru-un-leader. [Accessed 15 September 2023].
Rock Content Writer, "Can Empathic Leadership be the Secret to Your Success on a Team?," Rock Content, 24 September 2021. [Online]. Available: https://rockcontent.com/blog/empathic-leadership/. [Accessed 16 September 2023].
J. GARFINKLE, "Your team needs an empathetic leader during a crisis," SmartBrief, July 20, 2020. [Online]. Available: https://corp.smartbrief.com/original/2020/07/your-team-needs-empathetic-leader-during-crisis. [Accessed 16 September 2023].
S. Zalis, "Leading with Empathy During Times of Crisis," ***, April 30, 2020. [Online]. Available: https://www.linkedin.com/pulse/leading-empathy-during-times-crisis-shelley-zalis/. [Accessed 16 September 2023].
UF Ikechukwu, "LEADERSHIP AND MANAGEMENT STYLES NEEDED FOR CHAPTER 11 (REORGANIZATION) BANKRUPTCY PROCESS," EPRA International Journal of Research and Development (IJRD), vol. 05, no. 07, pp. 82-92, 2021.
CPSDWHG Charlotte Förster, "Leading in the Paradoxical World of Crises: How Leaders Navigate Through Crises," Schmalenbach Journal of Business Research, vol. ***, no. ***, pp. 631-657, 2022
SK Srivastava, "Leadership and Empathy in Crisis Management," Global Journal of Management And Business Research: Administration and Management, vol. 14, no. 03, pp. 36-43, 2014.
RWCAR Levinson, "Empathy in leadership: Applicability of a construct in crisis situations," Journal of Leadership, Accountability and Ethics, vol. 09, no. 01, pp. 71-80, 2012
D. Tudor, "Leadership in times of crisis", April 28, 2020, [Online], Available: https://danieltudor.ro/leadership-pe-timp-de-criza/ [Accessed 16 September 2023]
M. Beţa, “Crisis Management in Organizations”, Transylvanian Review of Administrative Sciences, 16/2006, pp. 5-22, https://rtsa.ro/rtsa/index.php/rtsa/article/download/170/166
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 International Conference of Management and Industrial Engineering
![Creative Commons License](http://i.creativecommons.org/l/by-nc-sa/4.0/88x31.png)
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.