BEHIND THE SCREENS : DEVELOPERS'INSIGHTS ON ENHANCING PUBLIC SERVICES THROUGH DIGITIZATION

Authors

  • Andreea BARBU National University of Science and Technology POLITEHNICA Bucharest, Romania, Academy of Romanian Scientists, Ilfov 3, 050044 Bucharest, Romania
  • Georgiana MOICEANU National University of Science and Technology POLITEHNICA Bucharest, Romania
  • Cristina SIMION National University of Science and Technology POLITEHNICA Bucharest, Romania
  • Ştefan CATANĂ Faculty of Business and Administration, Department of Business Administration, University of Bucharest, Bucharest, Romania
  • Jilan KESHTA Arab Academy for Science, Technology, and Maritime Transport, College of International Transport and Logistics, Alexandria, Egypt

DOI:

https://doi.org/10.56177/11icmie2023.24

Keywords:

digitalization, public services, e-Government Solutions, developers insights, technology integration

Abstract

In this study, software engineers' perspectives on the benefits and difficulties of digitizing public services are explored. The authors gathered information using qualitative research, which included a focus group. The study reveals advantages like faster access to data and process automation, as well as drawbacks like expensive infrastructure expenses and institutional opposition. While increasing data management, accessibility, and administrative effectiveness, digitalization also raises new integration, security, and communication challenges. The results provide knowledge for future research on technology adoption in public institutions and aid in understanding the successful growth of digital public services.

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Published

2023-12-19

How to Cite

BARBU, A. ., MOICEANU, G. ., SIMION, C. ., CATANĂ, Ştefan ., & KESHTA, J. . (2023). BEHIND THE SCREENS : DEVELOPERS’INSIGHTS ON ENHANCING PUBLIC SERVICES THROUGH DIGITIZATION. International Conference of Management and Industrial Engineering, 11, 147–152. https://doi.org/10.56177/11icmie2023.24

Issue

Vol. 11 (2023): Towards Increased Business Resilience: Facing Digital Opportunities and Challenges

Section

Technology and Competitiveness

License

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